Customer Service Promise

Neopost Australia is committed to ensuring that our customers receive outstanding service every time. It is our policy to provide the resource and personnel to ensure that the highest quality of products and services are provided. We will continuously strive to provide the highest levels of technical service. Our promise is to use our experience, knowledge and skills to deliver first class service on time, every time.

Neopost Support Team

We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems.

These quality, customer-focused service technicians are factory-trained and experienced, enabling them to diagnose, trouble-shoot and resolve problems across every product in our expanding portfolio, from business mailing and document finishing to digital print. 

Our Neopost team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.

Technical Service Request

Having problems with your equipment? Simply contact us or log a service call online.

National Customer Service
Phone: 1800 422 349
Monday to Friday, 8:00am to 5:30pm (AEST)